Why do you not offer an option to purchase sessions online directly?
We believe that each client has a unique set of goals when it comes to their health. As such, we strive to ensure the services we offer are client-specific and client-driven. This is the reason we go to great lengths to design the careplan together with the client and the family. At Optima Homecare, we care about your goals and needs more than offering you a pre-packaged option to purchase.
Are your therapists registered?
Yes, all of our therapists are registered professionals under the Allied Health Professions Council (AHPC). AHPC is a professional board under the Ministry of Health which governs and regulates the professional conduct and ethics of registered allied health professionals, in accordance to the Allied Health Professions (AHP) Act 2011.
How soon can your therapists start?
Your first visit can be scheduled within 1-3 days of your enquiry.
How do I know if I can trust your therapists?
We conduct background checks, certification checks and training to ensure you and your loved ones are in good hands. All our therapists are also certified in The Basic Cardiac Life Support (BCLS).
Can I engage directly with the therapist?
This is highly discouraged as there will be no control over quality of care. We compile and send our clients a copy of the case report and discharge summary which will be critical for continuity of care. Additionally, in the event of unforeseen circumstances, the liability will reside with the individuals.
Can I cancel or stop at any time?
You can cancel or stop our services any time. However, to be fair to our therapists, visits cancelled with less than 24 hours notice are charged in full.
Who are considered Caregivers?
Caregivers can be client's family members or hired helpers such as maids (Foreign Domestic Workers). We assist clients in their application for caregiver training grants by working with the Agency for Integrated Care (AIC).
What profile of clients do you serve?
Optima Homecare serves all age-group of clients with a special focus on the elderly. Our team of therapist have extensive experience in geriatric, palliative, stroke and dementia rehabilitation.
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